Privacy Policy

Effective Date：April 3, 2026

1. Introduction

Welcome to Tailor Boys. Tom Tailor Retail GmbH (“Company”, “we”, “us”, “our”) operates the website www.mbclothacc.com (the “Site”) and provides the related services. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you visit our Site, create an account, make a purchase, or otherwise interact with us.

By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site.

This Privacy Policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), as applicable to our operations and your location.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Register for an account on our Site

  • Place an order or make a purchase

  • Subscribe to our newsletter or marketing communications

  • Contact our customer support team at retail@mbclothacc.com

  • Participate in promotions, surveys, or contests

The types of personal information we may collect include:

  • Contact Information: Your name, billing address, shipping address, email address, and phone number.

  • Payment Information: Credit card numbers, debit card numbers, bank account information, and other payment details. Payment information is processed by our third-party payment processors and is not stored on our servers.

  • Account Information: Your username, password, security questions, and account preferences.

  • Transaction Information: Details about products you have viewed, added to your cart, purchased, returned, or exchanged.

  • Communication Information: The content of your communications with us, including emails and chat messages.

  • Device and Usage Information: Your IP address, browser type, operating system, device identifiers, pages visited, time and date of visits, referring URLs, and clickstream data.

  • Location Information: General geographic location derived from your IP address.

3. How We Collect Information

We collect personal information from the following sources:

  • Directly from you: When you provide information to us during account registration, checkout, or when you contact us.

  • Automatically: Through cookies, web beacons, log files, and similar tracking technologies when you browse our Site.

  • From third parties: Including payment processors, shipping carriers, and analytics providers.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, personalize content, and serve targeted advertisements. Cookies are small text files placed on your device when you visit our Site.

Types of cookies we use:

  • Essential Cookies: Required for the operation of our Site, such as enabling shopping cart functionality and secure checkout.

  • Performance Cookies: Help us understand how visitors interact with our Site by collecting anonymous usage data.

  • Functional Cookies: Remember your preferences and settings to provide enhanced functionality.

  • Targeting/Advertising Cookies: Used to deliver advertisements relevant to your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

5. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing and Fulfillment: To process your payments, fulfill your orders, arrange shipping, and provide order confirmations and updates.

  • Account Management: To create and maintain your customer account, remember your preferences, and provide account-related notifications.

  • Customer Support: To respond to your inquiries, resolve issues, and provide technical support.

  • Marketing and Promotions: To send you promotional emails, newsletters, and special offers, where you have consented to receive such communications. You may opt out at any time by clicking the “unsubscribe” link in any marketing email.

  • Site Improvement: To analyze usage trends, improve our Site‘s functionality, and develop new products and services.

  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.

  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, security incidents, and other prohibited activities.

6. Legal Basis for Processing (for EEA Customers)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

  • Contract Performance: Processing is necessary to fulfill our contract with you, such as processing your orders and payments.

  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our Site, preventing fraud, and conducting marketing activities.

  • Consent: You have given us explicit consent to process your information for specific purposes, such as receiving marketing communications.

  • Legal Obligation: Processing is necessary to comply with applicable laws and regulations.

7. Sharing Your Information

We do not sell your personal information to third parties. We may share your personal information in the following circumstances:

  • Service Providers: We share information with third-party service providers who perform services on our behalf, including payment processors, shipping carriers (e.g., DHL, FedEx, UPS, USPS), email service providers, analytics providers (e.g., Google Analytics), and marketing platforms. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

  • Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the transaction.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a subpoena or court order).

  • Protection of Rights: We may disclose your information to enforce our Terms of Service, protect our rights, property, or safety, or protect the rights, property, or safety of others.

8. International Data Transfers

Our company is based in Germany, and we operate globally. Your personal information may be transferred to, stored, and processed in countries other than your country of residence, including Germany and the United States. We ensure that appropriate safeguards are in place for such transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your personal information in accordance with this Privacy Policy.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Order Information: Retained for the duration necessary for tax, accounting, and warranty purposes, typically up to 7 years.

  • Account Information: Retained as long as your account remains active.

  • Marketing Information: Retained until you unsubscribe from marketing communications.

  • Customer Support Inquiries: Retained for up to 24 months from the date of last contact.

When your information is no longer needed, we will securely delete or anonymize it.

10. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.

  • Right to Rectification: You have the right to request that we correct inaccurate or incomplete information.

  • Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).

  • Right to Restrict Processing: You have the right to request that we limit how we use your information.

  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

  • Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or based on our legitimate interests.

  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at retail@mbclothacc.com. We will respond to your request within 30 days. If you are a California resident, you also have the right to opt out of the sale of your personal information (we do not sell personal information) and the right to non-discrimination for exercising your privacy rights.

11. Children‘s Privacy

Our Site and services are intended for use by adults who are purchasing products for children. We do not knowingly collect personal information directly from children under the age of 13. If you are a parent or guardian and believe that your child under 13 has provided us with personal information without your consent, please contact us immediately at retail@mbclothacc.com. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information promptly.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, firewalls, secure server hosting, access controls, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

13. Third-Party Links

Our Site may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to such third-party sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be indicated by an updated “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically. Your continued use of our Site after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Tom Tailor Retail GmbH
Attn: Data Protection / Privacy
Garstedter Weg 14
22453 Hamburg
Germany

Email: retail@mbclothacc.com

For residents of the European Union: You also have the right to lodge a complaint with your local data protection supervisory authority if you believe that our processing of your personal information violates applicable data protection laws.